Orlando Ad Market Finishes Strong First Quarter: Good Second Quarter Forcasted

Orlando ad spending has increased throughout the first quarter but despite previous quarters experiencing sluggish markets. Both TV and radio have seen spending gains in numerous categories this quarter.

TV spending was up 10 to 15 percent in January, and it’s expected to be up at least 10 percent year-to-year for the remainder of the quarter. Large categories including auto, financial, telecom and furniture have all increased spending by double-digit percentages versus a year ago, putting a squeeze on inventory.

Prime-time and news day-parts have the highest demand this year, but other day-parts will also pick up in coming months. With predictions for a strong second quarter the market should remain healthy.

Radio spending has also been ahead year over year throughout the first and second quarters, despite pricing being down as compared to a year ago. Financial, retail and auto advertisers have all increased radio spending this year.

From Dec. 6 to Jan. 2, WMGF averaged a 13.6 portable people meter rating in its holiday season, according to Arbitron, more than five points ahead of the No. 2 station WPOZ-FM, which averaged an 8.5. Stations owned by Clear Channel and Cox perform the best; In December those companies accounted for seven of nine top Orlando stations.

How Online Shopping Effects Dealership Traffic

According to AutoTrader.com, online shopping leads buyers to visit fewer dealerships than in the past. Whereas people used to visit multiple dealerships and look at any number of cars, car buyers have been given the opportunity to browse inventories online, find and compare prices all without leaving the comfort of home. AutoTrader explained that current buyers spend an average of 11 hours shopping online and just 7 hours offline and in dealerships when searching for their next vehicle.  

On a positive note, online shoppers who do head out to purchase new vehicles are willing to travel further to dealerships they would not have ordinarily considered. The pull of dealerships from further distances seems to have increased with the influx of online shoppers in their searches for the best deal. The convenience of the internet leads to a need for an interactive dealership website which can offer pricing, tools for comparison and an accurate inventory with an emphasis on directions to the physical address. This is just another example of how the age of technology is changing how consumers shop.  

General Motors Quits Facebook Advertising

General Motors is pulling ads from Facebook, calling them “ineffective”, according to a Wall Street Journal report. It was determined that their ads on the platform “had little impact on consumers,” according to the report. However, GM will continue to market via Facebook’s free brand pages.

The article quotes GM marketing chief Joel Ewanick as saying GM “is definitely reassessing our advertising on Facebook, although the content is effective and important.” Ewanick’s use of “content” in this case refers to Facebook brand Pages.

GM spends about $40 million marketing on Facebook, but only about a quarter goes to advertising- the rest going to creating content for the site, according to the report. GM spends an estimated $1.8 billion worldwide on advertising per year.

A Forrester Research Analyst, Nate Elliott, wrote a blog post on Monday questioning the social network’s advertising. “Somehow Facebook still hasn’t stumbled upon a model that’s proven consistently successful for marketers, or that brings in the massive revenues to match the site’s massive user base,” wrote Elliott. “One global consumer goods company told us recently that Facebook was getting worse, rather than better, at helping marketers succeed. And companies in industries from consumer electronics to financial services tell us they’re no longer sure Facebook is the best place to dedicate their social marketing budget – a shocking fact given the site’s dominance among users.”

Facebook posted revenues of $3.7 billion in 2011, the vast majority of which came from advertising. However, Facebook’s first-quarter revenues fell from the previous quarter and Facebook’s amended S-1 form, filed on May 10, cited the transition to mobile as a worrisome sign for ad revenues.

2012 : Retailers all about Customer Interaction

In an effort to build customer engagement, capture wallet share and accelerate sales growth, retailers in 2012 will focus on a number of customer-centric functions, including IT and ecommerce investments, enhancing customer service initiatives and, building on their mobile platforms. Those findings are from a new report from the National Retail Federation (NRF) Foundation by KPMG.

Retail Horizons: Benchmarks for 2011, Forecasts for 2012,” surveyed 247 retail executives from various sectors, outlines retailers’ top strategic initiatives for 2012 including merchandising, ecommerce, store and field operations, supply chain and human capital, among others.

“Retailers are poised to enter 2012 with a renewed focus on building up and building out many of their most important operations, hoping to establish a new sense of brand loyalty with all of their customers,” said NRF President and CEO Matthew Shay. “Though customers are always a company’s top priority, customer satisfaction will get a huge facelift this year. From increasing their brand visibility through cross-channel initiatives to providing unique, personalized shopping experiences through every channel, retailers have indicated 2012 is all about the customer.”

According to the survey, nearly 67% of companies rank customer satisfaction as the top strategic initiative for 2012 and, similarly, 82% say customer service strategies will be their top priority in the coming year, up from 75% last year.

For the first time in the survey’s ten-year history, retailers’ websites or online channels eclipsed physical stores as the top channel for marketers (81% for brick-and-mortar vs. 86% online). As such, retail executives say they will invest in programs that directly resonate with today’s shopper. According to the survey, 85 will emphasize  increasing online sales, up from 83% in 2011, and 38% will have a greater focus on increasing mCommerce sales over the next year, up from 29% in 2011. Additionally, more than half (53%) of those surveyed say they will specifically focus on web personalization engines in the coming months, which includes such enhancements as location-based services and tracking methods unique to shopping habits.
To better serve mobile-savvy shoppers in their stores, retailers also stated enhancing handheld technologies, such as mobile point-of-sale, will be a core focus over the next 18 months. While 17% already use mobile POS technologies in their store, an additional 33% indicate they plan further POS investments during that timeframe.

“Compared to the past few years, retailers have turned their attention to growth acceleration, with an emphasis on improved customer engagement strategies and tactics,” said Mark Larson, KPMG’s global head of retail. “Harnessing the vast amounts of customer data they have at their disposal to create unique consumer interactions will be critical, especially as digital sales grow. Clearly the retailers who master the one-to-one customer approach, and who also leverage the full potential of e-and-mobile commerce platforms, will be in a much stronger position to gain wallet share.”

Aiming to grow that customer interaction, 45% of companies are actively developing widgets, gadgets or advanced links that can be incorporated with their social media pages, and another 41% are planning to develop these items over the next 18 months.

Other KPMG/NRF survey findings:
• Thirty-three% reported increases of greater than 5% in same store sales in 2011, up from 21% in 2010. Additionally, 63% reported gross margins greater than 40% in 2011, up from 40% in 2010
• After years of practicing cost containment, this year more than half (52%) of respondents plan to increase their IT budgets
• Nine in 10 (91%) respondents said they will focus on leadership assessment, development and succession, up from 83% in 2011. Additionally, 52% will increase associate training, up from 39% last year
• As the number of multichannel shoppers continues to grow, so will retailers’ focus on price optimization – more than one-third (35%) of respondents will focus on solidifying their price optimization technologies over the next 18 months
• Nearly six in 10 (59%) say new customer acquisition is their top strategic priority for 2012, up from 55% in 2011

Surviving U.S. Auto Dealers may see record sales in 2012

Auto Dealers may see record sales in 2012; surviving dealers are stronger and more profitable
2/15/12Auto dealers may be racing toward a record number of sales. A consulting firm is predicting that the dealers that survived the economic crisis may deliver more vehicles in 2012 than ever before.Urban Science is estimating that each dealer will sell an average 785 vehicles this year. That compares to only averaging 719 cars and trucks last year. They attribute the nearly ten per cent increase to pent up demand and the improving economy.

The previous record was 784 per dealership back in 2005.

The number of dealerships also grew last year, after shrinking for several years in a row. Urban Science says the dealers that survived the economic downturn are stronger and more profitable. There are now 17,767 dealerships in America.

GM's Super Bowl commercial helped Ford

Super Bowl Ad Aftermath: Ford Boosted By GM's Fallout?

Playing dirty might be de rigeur in politics, but it seldom helps in selling products—even dusty pickups ravaged by the apocalypse.

That might end up being GM's tough lesson from its Super Bowl XLVI ad which, to some, spoke less about the strengths of GM products than it did attack Ford's reputation for durability and longevity.

GM's Super Bowl commercial helped Ford

Based on traffic and visitor data collected by the shopping and pricing site Kelley Blue Book, more visitors browsed Fordafter the GM commercial—a lot more—even though Ford didn't have a big Super Bowl ad. Whether looking at the controversy in the days surrounding, or specifically at the window of time during and after the ad aired, Fordappeared to benefit most, if an immediate browsing or shopping of new vehicles was the goal.

Full-size pickup truck visitors on Super Bowl Sunday, 2012 - Kelley Blue Book

KBB.com data shows consumer interest in the Silverado lifting during the commercial airing, leveling off after the commercial and declining after the game, as interest in the F-150 surged, curiously. Despite the Silverado's lift during the game, Ford’s F-150 still drew a greater share of week-over-week attention from KBB.com consumers.

In comparing consumer interest on kbb.com among the Full-size truck segment, KBB analyst Akshay Anand noted that the share of visits to the F150 surged over 26-percent week-over-week, while the Chevrolet Silverado 1500 saw a 25-percent drop in traffic during the same period.

“Looking at the data for that whole day, Ford did see some lift, and I don't think that's a coincidence,” said Anand.

That leads to how some might have heard the commercial...something along the lines of this: What kind of truck do you drive to the impending apocalypse? If it's a Ford, oh you sorry sap, you're just not going to make it.

Advertising 101: Don't make the competing product your punchline

And that hits hard at one very important factor: brand loyalty. To many, the commercial was less a declaration of the strengths of GM products than it was the buildup to an attack on Ford's trucks. And it may have sent Ford loyalists to their laptops and tablets to search for reassurance about Ford's reputation, as their GM counterparts gloated and stayed on the sofa.

“Truck owners tend to be more loyal than those in any other segment,” said Anand, and when a product with that level of loyalty is mentioned negatively in an ad, argued Anand, the response is likely to be one that's on the defensive.

Other potential explanations: Ford was mentioned bluntly and clearly right near the end of the ad, so is that somehow the name that stuck with viewers? Or does the lesson to be learned really have more to do with etiquette?

It is, after all, one of the first commercials in some time to blatantly call out a competing product without mention of a number or metric as basis.