Guerrilla Customer Research Made Easy

It only takes 4.5 minutes out of your day to watch Harvard Business School professor, Clayton Christensen, demonstrate what he calls "disruptive innovation".

He and his team wanted to know why customers were buying milkshakes for breakfast, and were able to uncover and understand this odd behavior.

The method they used is highly replicable and easy as 1, 2, 3...

1. Before you interview, observe. 

• The team spent an entire day watching and taking notes on the milkshake buyers. Observing was essential for they gathered that half of the milkshakes were sold before 8 A.M to people who were alone and took it to go. 

2. Ask the big-picture question.

• The next step was to ask the customers, "What job are you hiring the milkshake to do?" The team learned that customers weren't necessarily wanting an actual milkshake for breakfast, but it was something that was easier to eat and kept them occupied on their long drive to work. 

3. Conduct research face-to-face.

• Asking such a deceptively complex question in person allowed for the team to further explain what they meant by "job", ask follow up questions, etc. This was an effective approach for they were able to get more out of the consumer, revealing surprising preferences when it came to the early morning commute. 

Check out the video and let us know what you think! Would you consider a milkshake over your typical bagel in the morning? 

Super Bowl Ads that Confused Us All

BlackBerry and Best Buy are two struggling companies with a whole lot in common when it comes to their failing business models and slump in stock sales. Now they are also two companies who have recently given the world two terrible Super Bowl 2013 ads which don’t seem to have much hold on consumers.

BlackBerry’s recent introduction of its new Z10 smartphone, which was unveiled last week was intended to keep its current customers engaged with the brand while enticing its former customers to return. The product itself could be what BlackBerry desperately needs to get back on track, and with the right ad campaign, they could have done so. But instead of showing consumers what their product does, BlackBerry did a full 180 and gave us this monster of an ad.

Meanwhile, Best Buy featured an ad which portrays Amy Poehler as a shopper, harassing a sales associate with personal questions. The ad has hints of humor but confuses consumers with non-direct messages and endless questions on what seems to be hundreds of products. With the tagline, “Thousands of Experts Ready to Help,” One would think the commercial would showcase the expert actually answering questions, instead our expert stands dumbfounded and speechless in the wake of the inquisitive tornado that is Amy Poehler.

With Super Bowl 2013 ads being said to average $4 million dollars for each 30-second spot, big box stores like Best Buy battling online competition, and BlackBerry fending off the ever growing iPhone following, it is clear that neither company should invest in risky, unclear and confusing ads. Super Bowl ads have always stressed creativity but with BlackBerry’s flat out weird ad and Best Buy’s borderline obnoxious and aimless ad, it seems as if sense and logic are being removed from the process creating new ads.

Infographics: The Newest Way to Digest Data

Infographics have been popping up in social media everywhere recently and the buzz is all about how they educate viewers more quickly and efficiently than traditional posts.

Infographics visually express data via the use of small icons, bits of text and basic graphs; this seems to be the best formula to help viewers digest content faster. With info expressed visually and usually in within a moderate amount of space viewers are more likely to view an infographic as compared to a basic post. With the pressure from users for faster data and instant results, infographics seem to be the best way to grab attention.

 In the world of social-media and marketing expediting the relay of data is paramount and infographics are a great way to boost relevance and engage a target audience. To grab attention and engage your audiences experiment with infographics, but don’t rely on them as a primary means of advertising. Infographics should be supplemental to your marketing tactics!

Mobile Business Apps: Increasing Productivity and Revenue

The buzz is all about mobile business apps! Mobile productivity and process apps went mobile in 2012 and revenue associated with them is estimated to be around $25 billion for 2012. Research firm Strategy Analytics says this number is expected to rise to $50 billion by 2017.

The mobile experience has evolved from simple mobile email and messaging apps to productive apps with content authoring abilities like enterprise resource planning (ERP) and consumer resource management (CRM).

The importance of worker productivity on the go has driven the rapid growth of mobile business apps and has pushed the market revenue to new highs. It’s exciting to see the ways businesses are stepping up to the plate when it comes to mobilizing their business operations.

The mobile device has evolved to fit each and every business need and surely the apps market should be one to watch in the times to come. 

5 Ways to Monitor Your Brand’s Effectiveness

In today’s world, branding isn’t entirely about numbers anymore. Now we have to take generating a fan base into account. Here are 5 ways to measure how well your brand is doing online:

            1.   Are you engaging your fans?

Effective marketing is about building relationships with fans and customers, not about yelling out information in a busy marketplace. Social media tools such as Facebook and Twitter allow us to see how responsive and active we are with our customers.

A French telecommunications company named Orange asked their followers to tweet summer plans with hashtag #thissummer. The company was able to record the responses and generate traffic which allowed the followers to identify with the company’s branding.

2. Are you adding value to the conversation?

It’s a great idea to post content that other people will want to see and share with others. Healthy Choice posted a 75 cent coupon on Facebook which would increase in value as the site grew more followers. The company gained 10,000 fans in just a few weeks. This is a good example of how a company can bring value to its customers by increasing engagement.

3. Are you practicing the 20-to-1 rule?

The 20-to-1 rule means that you have to make 20 relational posts for every 1 marketing posts. In order to be successful, you need to be a giver instead of a taker. Companies need to be generous with their fans, so when you do need something, your fans respond.

4. Are you monitoring feedback?

If you want to be effective, you have to know what works and what doesn’t. A blogger with a large amount of followers tweeted about a negative experience he had with U-Haul. In no time, U-Haul lost thousands of dollars and long-term damage to their brand, solely because the company didn’t understand how much power the consumer has in today’s world. Creating an outpost where you can monitor what people are saying will allow you to address the consumer’s concerns, receive immediate market feedback, and show your customer’s you’re listening.

5. Are you engaging through your blog or website?

Most people believe you need a website with flashy graphics and a fancy design in order to generate higher traffic. However, this is not the case. Customers mainly want to feel like someone cares and is listening, not so much about how appealing the site looks. Try ending your blog with a question so readers feel like they can engage.