5 Ways to Monitor Your Brand’s Effectiveness

In today’s world, branding isn’t entirely about numbers anymore. Now we have to take generating a fan base into account. Here are 5 ways to measure how well your brand is doing online:

            1.   Are you engaging your fans?

Effective marketing is about building relationships with fans and customers, not about yelling out information in a busy marketplace. Social media tools such as Facebook and Twitter allow us to see how responsive and active we are with our customers.

A French telecommunications company named Orange asked their followers to tweet summer plans with hashtag #thissummer. The company was able to record the responses and generate traffic which allowed the followers to identify with the company’s branding.

2. Are you adding value to the conversation?

It’s a great idea to post content that other people will want to see and share with others. Healthy Choice posted a 75 cent coupon on Facebook which would increase in value as the site grew more followers. The company gained 10,000 fans in just a few weeks. This is a good example of how a company can bring value to its customers by increasing engagement.

3. Are you practicing the 20-to-1 rule?

The 20-to-1 rule means that you have to make 20 relational posts for every 1 marketing posts. In order to be successful, you need to be a giver instead of a taker. Companies need to be generous with their fans, so when you do need something, your fans respond.

4. Are you monitoring feedback?

If you want to be effective, you have to know what works and what doesn’t. A blogger with a large amount of followers tweeted about a negative experience he had with U-Haul. In no time, U-Haul lost thousands of dollars and long-term damage to their brand, solely because the company didn’t understand how much power the consumer has in today’s world. Creating an outpost where you can monitor what people are saying will allow you to address the consumer’s concerns, receive immediate market feedback, and show your customer’s you’re listening.

5. Are you engaging through your blog or website?

Most people believe you need a website with flashy graphics and a fancy design in order to generate higher traffic. However, this is not the case. Customers mainly want to feel like someone cares and is listening, not so much about how appealing the site looks. Try ending your blog with a question so readers feel like they can engage.